Store Policies

This page is the starting point for everything covering how we sell, ship, protect and process your order. The full policies live on their own pages and are linked below. Payment methods, site security and our accessibility statement are covered here.

Our Policies

Questions about any of these? Contact us or call 1-877-868-6220 or 1-813-677-4000, Monday to Friday, 8am–5pm Eastern.

Payment Methods (Options During Checkout)

  1. Secure online credit card payment (Visa / MC / AMEX / Discover)
  2. Google Pay & Apple Pay
  3. PayPal — pay using your existing PayPal account
  4. Mail-in company, personal or government check
    * Orders will not be processed and shipped until funds have been received.
    ** DockGear can also do bank wires for approved companies or government agencies.
  5. Phone orders using a credit card — call 1-877-868-6220 or 1-813-677-4000.
    * Select this option when checking out, print out your invoice and give us a call with your credit card information.

Toll free hours: 8am – 5pm Eastern Time Zone.

Security

Here at DockGear.com, we are committed to ensuring that the information you share with us remains secure and private. We use the foremost authority in 128bit SSL technology to protect any credit card information you submit; GEOTRUST SSL. As soon as you enter the checkout portion of our site, your screen becomes secure by using SSL (Secure Socket Layer).

SSL translates your data into secret code that can only be read if you have access to a secret key or password. To make sure you are in a secure mode, the website address should begin with https:// rather than http://.

If you do not wish to enter your information online, feel free to call our customer service at 1-877-868-6220 or 1-813-677-4000. We'll gladly take your order by phone.

Accessibility Statement for DockGear.com

Last Revised: 01/01/2025

At DockGear.com (www.DockGearSupply.com), we firmly believe that every user deserves equal access to our digital platform, including individuals living with disabilities. Our ongoing mission is to deliver an inclusive and welcoming online environment by following established accessibility guidelines and consistently enhancing our website's overall usability.

Our Dedication to Accessible Design

DockGear.com remains fully committed to aligning with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, a universally respected benchmark for digital accessibility. We aim to ensure that our website remains fully usable for every visitor, regardless of their physical abilities or the technology they choose to use.

Website Accessibility Features

We have incorporated several important features to support an accessible user experience:

1. Full Keyboard Navigation Support
Our website has been carefully built to allow complete navigation using only a keyboard, guaranteeing that users who are unable to operate a mouse can seamlessly access all available content and functions.

2. Screen Reader Integration
We have thoughtfully structured our website to work effectively with screen reading software, enabling visually impaired visitors to fully comprehend and engage with our content without barriers.

3. Descriptive Image Alt Text
Every significant image displayed throughout our website carries detailed alternative text descriptions, offering meaningful context for users who depend on screen reader technology.

4. Organized and Predictable Layout
We uphold a clear, logical, and user-friendly website structure supported by consistent navigation menus, helping all visitors locate the information they need without confusion.

5. Customizable Text and Contrast Options
Visitors have the flexibility to modify text sizing and contrast preferences directly through their browser settings, allowing for a more comfortable and personalized reading experience.

6. Fully Labeled Forms and Interactive Controls
Every form field, button, and interactive element across our website is clearly identified and engineered to function properly with keyboard input and various assistive technologies.

7. Multimedia Captions and Transcripts
Where appropriate, we supply closed captions for video content and written transcripts for audio materials, ensuring users with hearing impairments can fully access all multimedia resources.

Identified Areas Requiring Improvement

Although we continuously work toward making DockGear.com completely accessible, we acknowledge that certain areas still require further development. Our current improvement efforts include:

  • Strengthening accessibility for dynamic content elements such as pop-up windows and interactive sliders
  • Verifying that all downloadable documents and PDF files meet accessibility requirements
  • Performing routine accessibility evaluations to uncover and resolve any outstanding issues

How to Share Feedback or Request Assistance

We genuinely value input from our users regarding any accessibility challenges they may encounter. Should you face any obstacles while browsing our website, please do not hesitate to reach out to our team through the following channels:

Email: sales@dockbuilders.com
Phone: 1-877-868-6220 or 1-813-677-4000
Mailing Address:

6202 Powell Road
Gibsonton, FL 33534

We are fully committed to addressing your concerns in a timely manner and to offering accessible alternatives whenever circumstances require it.

A Note on Third-Party Content

Certain sections of our website may feature third-party integrations or externally sourced content, such as payment processing systems and social media components, which fall outside our direct control. Although we strongly encourage all third-party providers to adopt and uphold accessibility best practices, we are unable to guarantee their full compliance with applicable standards.

Our Continuous Accessibility Journey

We recognize that achieving true digital accessibility is a continuous and evolving process. Our dedicated team performs regular reviews of our website to monitor compliance levels and implements necessary improvements on an ongoing basis.

Compliance with Accessibility Standards

DockGear.com is committed to meeting or surpassing the requirements outlined in the following recognized standards:

  • WCAG 2.1 Level AA
  • Americans with Disabilities Act (ADA)
  • Section 508 Federal Accessibility Requirements

Closing Remarks

At DockGear.com, we hold firmly to the principle that every individual deserves unrestricted access to our products and services. We remain steadfast in our commitment to sustaining an accessible digital presence and deeply appreciate the feedback our users provide as we continue progressing toward complete inclusivity.

Thank you for choosing to visit DockGear.com (www.DockGearSupply.com).

Warm Regards,
The DockGear.com Team